Frequently Asked Questions

What is a Kodi box?

Kodi is a free application originally called XBMC (Xbox Media Center) and was designed by Microsoft.  It is a free application that developers build applications on (known as Add-ons).  Kodi boxes are mini computers optimized to connect Kodi with your TV

Do you have a list of channels available?

Due to the nature of Kodi, specific channel availability is not able to be provided. 

Is the content in 4K resolution?

Although all Zoomtak devices are 4K compatible, not everything is produced in 4K quality.  Zoomtak devices will display the highest video quality available.  Most content will be available in 1080p HD

How often are the updates?

Zoomtak software engineers will generally release a new update once a month  Updates are not required to use your device

Do you provide support?

Zoomtak is dedicated to providing ongoing, after sales support and technical support via our email ticket system. Our valued customers will receive email response within 24 hours. Please visit our support page to submit a support ticket.

What are the internet speed requirements?

Our minimum recommended internet speed requirement for operation is 8mbps, however, Zoomtak being an internet streaming device the faster your speed the more enjoyable your experience.

What countries does Zoomtak work?

Zoomtak will work not only in just the United States but almost anywhere in the world you have a high-speed internet connection, making the device ideal for traveling with. (Zoomtak does not work in the People’s Republic of China)

Is a VPN required?

VPN services, and IP unblocking services are not required to operate Zoomtak.

Is it really only a one time payment?

Yes, only a one time payment is required. There is no monthly fees, no contracts, and no strings attached.

Do you have a return policy?

All sales are final, however if your device is defective for any reason and you are within your 1 year warranty period, we will either repair or replace your unit free of charge

Do you have any physical stores?

There is no physical stores purchase is only available online.

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Due to Chinese New Year holidays, there will be no shipments made from Jan 27 - Feb 12, 2019 Dismiss